Insights from Richard Birke on Conflict Resolution in Hiring

KEY POINTS

Creative questions reveal more: Unusual or behavior-based questions expose how candidates think and adapt, unlike rehearsed, traditional ones.

Tailor to the role: The right questions depend on what the job and company need—no one-size-fits-all.

Richard Birke Lead Facilitator and Trainer

Richard Birke, chief architect at JAMS Pathways, contributed to an article in WorkLife, by Tony Case. In the piece, Birke emphasizes the importance of assessing conflict-resolution skills, particularly for leadership roles. He advises against relying on predictable answers to conflict scenarios, stating,

“Conflict comes in many forms, and a one-size-fits-all answer probably won’t fit.”

The article explores how unconventional interview questions, such as “Which are you, Batman or Robin?” or “What would your personal billboard say?” can offer deeper insights into candidates’ personalities and problem-solving abilities. Experts like David Garcia, CEO of ScoutLogic, highlight that traditional interview questions often lead to rehearsed, surface-level answers. Career expert Lorraine K. Lee further advocates for behavior-based questions to assess adaptability and decision-making.

Birke’s insights reinforce the importance of evaluating candidates’ real-world problem-solving capabilities. His perspective adds a valuable layer to the conversation about modern hiring practices.

To read more about how companies are rethinking interviews, check out the full article by Tony Case on WorkLife.

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This page is for general information purposes. JAMS makes no representations or warranties regarding its accuracy or completeness. Interested persons should conduct their own research regarding information on this website before deciding to use JAMS, including investigation and research of JAMS neutrals.

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