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Services

Our Services

Conflict Resolution Trainings

Workplace Conflict Resolution Services

Facilitations Services

Facilitation Services
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Schedule a complimentary appointment to asses your needs.

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Inspire, Empower, and Transform Your Organization

From keynotes that ignite action to customized training that builds lasting skills, our programs are

built to help your people and teams thrive.

Schedule a Free Consultation

Tailored Solutions for Organizational Excellence

Whether you're seeking to develop leadership skills, improve team dynamics, or inspire your workforce, our offerings are designed to meet your unique needs.

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Leadership training

Equip managers with tools to lead effectively, resolve conflicts, and drive team success.

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Optimal Performance Workshops

Engage employees in interactive sessions to boost collaboration and productivity.

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Workplace Well-Being Programs

Foster psychological safety and inclusivity through targeted training.

Find the performance training or keynote that’s right for you.

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Improved Decision-Making & Advice Training | JAMS Pathways

Enhance your decision-making and advisory skills with JAMS Pathways training. Learn practical tools for evaluating, deciding, and persuading effectively.

Who is this training for?

  • Leadership
  • Management
  • Employees

Available delivery formats :

  • virtual-icon

    In-person

  • Hybrid

    Virtual

  • Hybrid-icon

    Hybrid

Training Details

How to Run Effective Meetings Training | JAMS Pathways

Transform your meetings into productive, goal-driven sessions with JAMS Pathways' Effective Meetings Training. Learn proven strategies to lead with clarity, engagement, and impact.

Who is this training for?

  • Leadership
  • Management

Available delivery formats :

  • virtual-icon

    In-person

  • Hybrid

    Virtual

  • Hybrid-icon

    Hybrid

Training Details

How to Lead Inclusive Workplaces Training | JAMS Pathways

Learn to lead with equity and inclusion through JAMS Pathways' Inclusive Workplaces Training. Build diverse, respectful, and high-performing teams with practical tools and expert guidance.

Who is this training for?

  • Leadership
  • Management

Available delivery formats :

  • virtual-icon

    In-person

  • Hybrid

    Virtual

  • Hybrid-icon

    Hybrid

Training Details

Effective Team Management Training | JAMS Pathways

Enhance leadership skills and boost team performance with JAMS Pathways' Effective Team Management Training. Empower your teams through expert-led coaching, communication strategies, and collaboration techniques.

Who is this training for?

  • Management
  • Employees

Available delivery formats :

  • Hybrid-icon

    Hybrid

  • virtual-icon

    In-person

  • Hybrid

    Virtual

Training Details

Borrowing the Skills of a Mediator: Resolving Conflict Quickly and Early

Do you manage people who just don’t get along? Have you ever had to run interference between an irate client and someone on your team? In these and many other situations, you may find yourself caught in the middle. This (module/workshop) will help you understand the most important skills of a mediator and how to apply them at work so you can resolve conflict before it becomes unmanageable, as well as help avoid it from arising in the first place.

Who is this training for?

  • Leadership
  • Management
  • Employees

Available delivery formats :

  • virtual-icon

    In-person

  • Hybrid

    Virtual

  • Hybrid-icon

    Hybrid

Training Details

Negotiation 101: Deals, Disputes and Decisions

We constantly negotiate with our colleagues, clients and even ourselves when we make decisions. In this module, you’ll learn from a wide body of literature and decades of practical experience how to prepare for and participate in negotiations. We’ll cover the Harvard model and others to help you learn how to make better deals, resolve disputes more quickly and optimize decisions.

Who is this training for?

  • Leadership
  • Management
  • Employees

Available delivery formats :

  • virtual-icon

    In-person

  • Hybrid

    Virtual

  • Hybrid-icon

    Hybrid

Training Details

Transitioning From Peer to Manager: Skills and Strategies

You worked tirelessly to get this promotion, and at last, you’re the boss! This poses opportunities and challenges as you negotiate the recalibration of your relationships and establish yourself as a leader. This module will help you learn how to successfully navigate this transition, focusing on skills and strategies for communication, context-setting, planning and problem-solving.

Who is this training for?

  • Management
  • Employees

Available delivery formats :

  • Hybrid-icon

    Hybrid

  • virtual-icon

    In-person

  • Hybrid

    Virtual

Training Details

Psychological Safety at Work: Modeling and Maintaining

Is your workplace an environment that encourages healthy discussion, or do people feel like they get punished for speaking their mind? Do some people have a good message but deliver it in ways that are destructive to team cohesion? Do others complain that they feel more pressure to conform than to contribute? In this (module/workshop), you will learn how to create and maintain psychological safety at work and in the community at large.

Who is this training for?

  • Leadership
  • Management
  • Employees

Available delivery formats :

  • virtual-icon

    In-person

  • Hybrid

    Virtual

  • Hybrid-icon

    Hybrid

Training Details

Neurodiversity in the Workplace: Different Kinds of Minds

We often hear about “difficult” people in the workplace. Are people actually difficult, or is it their communication styles and behaviors that present challenges? This module will help you learn about common deviations from neurotypical behavior, focusing on ADD/ADHD, ASD, PTSD and diagnoses listed in the DSM-5, and explore how to foster an inclusive and supportive environment for all kinds of minds.

Who is this training for?

  • Management
  • Leadership

Available delivery formats :

  • virtual-icon

    In-person

  • Hybrid

    Virtual

  • Hybrid-icon

    Hybrid

Training Details

Navigating Tension in the Workplace

Conflict is more than a time and resource drain. Unresolved conflict negatively impacts staff and workplace culture. In order to meet the growing challenges facing workplaces, it is essential to understand how to manage and defuse conflict. In this (module/workshop), we’ll explore resolution tools that can help people experience less office tension and be more focused on their mission.

Who is this training for?

  • Leadership
  • Management
  • Employees

Available delivery formats :

  • Hybrid-icon

    Hybrid

  • virtual-icon

    In-person

  • Hybrid

    Virtual

Training Details

From workplace problems to positive outcomes

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Problem
Outcomes
Lack of trust between employees and managers
Managers who speak and listen with skill, leading to effective communication with employees
Absence of psychological safety
Secure, positive work environment that promotes employee wellbeing and maximizes employee performance
Poor negotiating skills that prevent collaborative problem solving
Trained team members feel empowered to listen, debate and negotiate so all can benefit
Communication breakdowns and inability to have difficult conversations
Ability to de-escalate conflict and have conversations on any subject
Lack of acceptance of new manager hired from outside or promoted from within
Confident, well-accepted manager who understands, connects with and motivates the team
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Problem
Lack of trust between employees and managers
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Outcomes
Managers who speak and listen with skill, leading to effective communication with employees
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Problem
Absence of psychological safety
circle-check-regular
Outcomes
Secure, positive work environment that promotes employee wellbeing and maximizes employee performance
circle-exclamation-regular
Problem
Poor negotiating skills that prevent collaborative problem solving
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Outcomes
Trained team members feel empowered to listen, debate and negotiate so all can benefit
circle-exclamation-regular
Problem
Communication breakdowns and inability to have difficult conversations
circle-check-regular
Outcomes
Ability to de-escalate conflict and have conversations on any subject
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Problem
Lack of acceptance of new manager hired from outside or promoted from within
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Outcomes
Confident, well-accepted manager who understands, connects with and motivates the team

Why Choose Us?

  • Neutrality is at the core of our approach. We push no agenda, and we take no sides. This gives us credibility and builds a safe environment where each party feels heard and treated equally.
  • We involve each stakeholder and bring them along on the journey, building a strong base for the future. By focusing on inclusivity, we work to restore broken communication and create lasting change.
  • As part of JAMS, the world’s largest alternative dispute resolution provider, we see—and resolve—over 23,000 disputes of all kinds each year. Our work gives us a unique perspective on the value of effective early intervention.
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Customized programs

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Proven Success

  • Our lead facilitators, Richard Birke, Genesis Fisher and Deirdre McCarthy Gallagher, are thought leaders in conflict resolution. They set the highest standards in the industry and train all our team members.
  • Our services are tailored to your company, your industry, and your team’s specific needs. Not sure how much help you need? Let’s discuss an approach that works for you.
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Rooted in neutrality

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Thought leaders in conflict resolution

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At your location or online
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Flexible, based on your needs
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Pricing customized to your project and budget

FAQ

Can the training be customized according to our organization's needs?

We specialize in delivering live, tailored training aligned to your unique needs. Recognizing that each organization has a unique set of challenges, our team offers flexibility and experience with practical, impactful programs that fit your specific requirements, budget and time frame.

Do you offer ongoing support or follow-up sessions after the training?

We focus on building a solid foundation for future growth, involving stakeholders and nurturing enduring change. Depending on your requirements, we are fully equipped to provide requisite ongoing support and follow-ups to solidify the effectiveness of the training long after it's over.

How is the training structured, and what are the main topics?

Our training sessions follow a live, presenter-guided format with role-playing exercises that address real-world scenarios. Topics typically include conflict resolution, negotiation, trust-building, optimization of meetings, and fostering inclusive and supportive work environments. The structure, however, is adaptable to your organization's unique context and the specific challenges you wish to address.

How long does the training last?

Our training offers exceptional flexibility in terms of duration. You can choose from a concise, intense 60-minute presentation and a detailed and exhaustive one-week workshop tailored to meet your specific needs. The goal is to provide you with the knowledge and tools you need within the time span that works best for your organization.

How much does the training cost?

Because each organization has unique needs, our pricing model is flexible. The cost of the training is personalized according to your project requirements and budget. We strive to offer quality content delivery at a price that aligns with your budget so that your organization receives the most value from our program.

How will the training benefit our team or organization?

Your team or organization can reap multiple benefits from our training program. From fostering effective communication, building trust and bridging gaps in mutual understanding to promoting a secure, inclusive and well-functioning work environment, our training provides an array of beneficial outcomes. The systematic understanding of conflict management techniques will optimize performance and transform challenges into positive changes, benefiting your organization in the long run.

What is the content of the Leadership Training?

The Leadership Training is planned and curated based on the unique needs of your leadership team. The focus lies in fostering management skills, establishing trust, resolving conflicts and creating an environment that encourages team effort. The module is also designed to enhance effective communication and build leaders who can inspire their team to reach their individual and collective potential.

What is the content of the Optimal Workplace Performance Training?

The content of the Optimal Workplace Performance Training is comprehensive and encompasses a wide range of topics tailored to meet your specific needs. From tips to resolve trust issues between employees and managers to techniques for improving poor negotiating skills, the training module aims to address numerous common problems. It also provides guidance for understanding and connecting with team members, addressing communication breakdowns and boosting acceptance for new or outside managers.

What is the content of the Workplace Well-being Training?

The Workplace Well-being Training covers specialized modules on psychological safety, promoting employee well-being, maximizing employee performance and making the workplace more accepting of neurodivergent individuals. With an emphasis on understanding and accepting different kinds of minds, it explores common deviations from neurotypical behavior and seeks to create a more inclusive and empathetic work environment.

What is the objective of Leadership Training?

Leadership Training focuses on a fundamental premise: A company's culture thrives or fails at the pivot point of leadership. Recognizing this importance, our training module's prime objective is to equip your management team with the necessary skills to effectively de-escalate conflict, build trust and motivate teams. Here, leaders are coached to handle trust issues, navigate conflicts and boost team morale while retaining transparency and maintaining a productive work environment.

What is the objective of Optimal Workplace Performance Training?

The primary objective of Optimal Workplace Performance Training is to ignite your employees' potential to be more efficient and achieve better results. This training aims to galvanize your team's active participation, fostering a culture of collaboration and shared goals, with a substantial focus on turning problem areas into opportunities for growth. The training also addresses common workplace issues such as a lack of psychological safety, deficiencies in negotiating skills and hurdles in effective communication.

What is the objective of the Workplace Well-being Training?

The objective of the Workplace Well-being Training is much more than just fostering a secure work environment. It aims for a wider horizon: the creation of a psychologically safer, more understanding workspace where teams can embrace and integrate diverse perspectives. By highlighting common deviations from neurotypical behavior and fostering an inclusive atmosphere, this training focuses on creating a supportive environment where every team member thrives.

Who is this training for?

Our training modules cater to a wide demographic within your organization. From the leadership team to managers and general employees, our training modules benefit anyone and everyone contributing to your organization's success. They’re designed to be equally beneficial for those in leadership or managerial roles and team members looking to improve the office culture and their work environment.

Start Your Journey Now

Restore workplace unity and maximize employee performance.
Book a discovery call today.

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Customized Client Solutions

There’s no one way to run a healthy organization, so our pricing is as customized as our programs. Let’s talk about your needs.

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The Inspiring Leader Checklist

A practical step-by-step to manage your team with vision and empathy
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Complete the contact form below, and we’ll get back to you within one business day.