Turn conflict into growth opportunities and enhance workplace performance

JAMS Pathways' conflict resolution and workplace performance programs foster lasting, positive transformation, improving organizational efficiency and team dynamics.

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Transform organizational conflict into team unity and business performance

Our conflict resolution programs create positive outcomes

The Problem

Tension between employees

that disrupts team performance

Tension between employees which disrupts team performance

Positive Outcome

Effective communication between employees

who are equipped to handle (or navigate) difficult conversations

Effective communication between employees who are equipped to handle (or navigate) difficult conversations

The Problem

Conflict between team leaders

that interferes with department operations

Conflict between team leaders that interferes with department operations

Positive Outcome

Efficient team collaboration

toward common goals

Efficient team collaboration toward common goals

The Problem

Perceived workplace discrimination

that isolates some team members

Perceived workplace discrimination that isolates some team members

Positive Outcome

Inclusive workplace environment

that embraces diversity and inclusivity

Inclusive workplace environment that embraces diversity and inclusivity

The Problem

Toxic workplace

where people feel psychologically unsafe and reluctant to engage

Toxic workplace environment where people feel psychologically unsafe and reluctant to engage

Positive Outcome

Positive workplace culture

where employees are eager to contribute

Positive workplace culture where employees are eager to contribute

The Problem

Burnout, absenteeism and low morale

that lead to employee turnover

Burnout, absenteeism and low morale that lead to employee turnover

Positive Outcome

Work satisfaction

leads to increased productivity and employee retention

Work satisfaction leads to increased productivity and employee retention

JAMS Pathways' Services

Conflict Prevention
& Resolution Program

In our signature four-phase PATH process, experienced facilitators assess your unique needs. Then they design a custom process to teach your team to have productive conversations about differences and to chart a path out of conflict.

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Workplace Performance
Training & Keynotes

Pathways offers live, customizable training programs and keynotes on topics ranging from diversity to negotiation to optimizing meetings and beyond. Choose an in-person or online experience, and tailor the duration as you wish.

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At your location or online

schedule

From hours to months
based on your needs

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Tailored pricing plans

Conflict Prevention & Resolution Program

Conflict Resolution & Prevention Program

Turn workplace conflict into team unity and boost business performance with our PATH program

Did you know?

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Positive company culture can increase revenue by 4x. (Source: forbes.com)

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Workplace satisfaction can boost productivity by 31%. (Source: Harvard Business Review)

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A 10% increase in employee engagement can boost profits by $2,400 per employee per year. (Source: Workplace Research Foundation)

Our 4-step PATH program guides workplace
conflict into business performance.

P

Step 1

Preliminary Assesment

A

Step 2

Analysis & Early Intervention

T

Step 3

Targeted Topics, Workshops & Conversations

H

Step 4

Highlighting Progress & Mapping Next Steps

Identifying Challenges and Needs: A Path to Effective Solutions

We thoroughly assess your organizational culture by conducting in-depth interviews and surveys with key stakeholders to identify your goals and the challenges hindering team performance.

Mapping the Path Forward: Strategic Planning for Success

Based on our insights, we design a tailored intervention that addresses your specific needs, identifying the necessary skills, participants, and resources to facilitate productive and candid discussions.

Finding Solutions Together: Collaborative Approaches to Overcoming Challenges

Excitement grows as your team engages in interactive workshops, one-on-one sessions, and facilitated discussions to identify key issues and develop tailored solutions.

Reflection and Planning Ahead: Strategic Steps for Future Success

In this step, we reflect on key lessons learned and develop a clear, actionable roadmap to ensure ongoing improvements long after our involvement.

JAMS helped us turn challenges into opportunities,
benefitting patients, physicians and staff.

Health System in Pacific NW

Workplace Performance Training & Keynotes

Inspire and train your team

Start the Change

See Positive Change

Elevate your team’s potential with tailored live training programs and keynotes, available both in-person and online. Whether you need a focused 1-hour session or an immersive multi-day experience, our customizable training solutions are designed to enhance workplace culture, boost performance, and inspire positive change

In-person training

Online training

60-minute presentation

Half-day workshop

One-week workshop

Find the performance training or keynote that’s right for you.

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The hands-on exercises were invaluable for us to get our feet wet, especially combined with the continuing input from the seasoned mediators throughout the big sessions and breakout sessions. Coming out of this has given me a lot more confidence as a mediator.

Attorney, Government Agency

Why Choose Us?

Neutrality is at the core of our approach. We push no agenda, and we take no sides. This gives us credibility and builds a safe environment where each party feels heard and treated equally.
We involve each stakeholder and bring them along on the journey, building a strong base for the future. By focusing on inclusivity, we restore broken communication and create lasting change.
As part of JAMS, the world’s largest alternative dispute resolution provider, we handle over 18,000 disputes of all kinds each year. Our work gives us a unique perspective on the value of effective early intervention.

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Customized programs

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Proven success

Our lead facilitators, Richard Birke, Genesis Fisher and Deirdre McCarthy Gallagher, are thought leaders in conflict resolution. They set the highest standards in the industry and train and guide all our team members.
Our services are tailored to your company, your industry and your team’s specific needs. We’ll work together to develop a plan and a budget that work for you.

About Us

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Rooted in neutrality

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Thought leaders in conflict resolution

About Us

Our Facilitators

Our facilitators believe that any workplace conflict can be solved—and they have the experience to prove it.

Hiro Aragaki has handled hundreds of conflicts and is known for his sharp analytical skills and deep understanding of how cross-cultural differences affect dispute resolution.

Hiro Aragaki

Facilitator and Trainer

“The resolution of a long-standing dispute involving multiple stakeholders is exhilarating. It feels great to help people.”

Richard Birke

Lead Facilitator and Trainer

“People need to feel heard and understood before we can delve into strengths, weaknesses, and possible solutions. Where [I] excel is in the ability to hold opposing stories as true and explain points in ways that meet the parties where they are.”

Genesis Fisher

Lead Facilitator and Trainer

“Early in my legal career, I came to see that helping the parties understand each other’s perspectives and work together to rebuild bridges was generally the best and most sensible solution.”

Cassandra S. Franklin

Facilitator and Trainer

“Embrace the power of silence. People need space and quiet to listen, process and understand.”

Deirdre McCarthy Gallagher

Lead Facilitator and Trainer

“The best piece of advice I ever received was ‘Strive to replace judgment with curiosity.’”

Howard Herman

Facilitator and Trainer

“Since leaving litigation, I have never looked back and have devoted my energy to helping people overcome conflict. Building trust among stakeholders is crucial to achieving that goal.”

Lisa Jaye

Facilitator and Trainer

“Coming to America as an immigrant has given me an outsider's perspective on issues. I have found this to be a useful experience that I tap into often as I come up with creative solutions to problems.”

Chris Kwok

Facilitator and Trainer

“Talking honestly and openly about the emotional as well as the legal aspects of a dispute tends to lead not only to resolution, but also more robust, enduring and satisfying agreements.”

Stephen Sulmeyer

Facilitator and Trainer

“Growing up in the turbulent ’60s, I saw people working together to resolve social issues. While they did not always reach those goals, I was intrigued by the concept of peaceful coexistence.”

Randa Trapp

Facilitator and Trainer