Why book this training?
After this training, participants will have the tools to better:
- Recognize and leverage the opportunities inherent in workplace conflict.
- Apply interest-based mediation techniques to resolve disputes effectively.
- Develop and refine communication skills crucial for mediation and conflict resolution.
- Navigate and overcome obstacles using both basic mediation skills and advanced mediation strategies to achieve mutual understanding and resolution.
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TRAINING BENEFIT 1
Transform conflicts into opportunities for organizational growth and innovation by incorporating conflict mediation skills.
TRAINING BENEFIT 2
Enhance mediation skills to resolve disputes swiftly and effectively.
TRAINING BENEFIT 3
Foster a culture of collaboration and mutual respect within the workplace.
TRAINING BENEFIT 4
Build confidence in managing conflicts and improving team dynamics.
Training Overview
Conflict is inevitable in every organization—but how we respond to it determines whether it becomes a barrier or a catalyst for progress. JAMS Pathways’ conflict resolution training program empowers teams and leaders with the tools, mindsets, and strategies to approach conflict with confidence, clarity, and constructive intent.
This interactive, real-world training on conflict resolution is grounded in mediation and facilitation best practices. It’s designed to transform how people navigate disagreement, improve communication, and foster collaboration across teams. Whether you're seeking conflict resolution training for managers or tailored conflict management training for employees, this comprehensive conflict management training program supports all levels of the organization in building more resilient and cohesive work environments.
Training Content
Day 1: Mediation Foundations to Guide Bargaining
What are the opportunities of conflict – and how do we get there?
- Exploring different approaches to managing conflict and understanding its potential as an opportunity.
- Setting the stage for maximizing conflict opportunities by borrowing mediator skills.
What are the foundational underpinnings of mediation?
- Understanding the interest-based approach and its key concepts: interests, options, and alternatives.
- Integrating these concepts into the workplace to address problems while fostering connection and creativity.
Day 2: Mediation Skills and Strategies to Move Forward
What are the foundational skills of a mediator?
- Developing and practicing essential communication skills for constructive conflict resolution.
- Tools such as listening to understand and reframing to address conflicts in the moment.
How to navigate obstacles and employ strategies to move forward?
- Identifying obstacles to conflict resolution and employing advanced tools such as priming, reframing, and perspective-taking.
- Achieving understanding and overcoming challenges to resolve conflicts quickly and efficiently.
Who is this training for?
This training is ideal for:
- Managers and Team Leaders
- HR Professionals
- Project Managers
- Anyone involved in conflict resolution and mediation within their organization.
- Participants will learn practical mediation skills and techniques that can be applied immediately to resolve conflicts efficiently and effectively.
Training Details
Price:
JAMS Pathways offers a flexible pricing model tailored to the specific needs and scope of each training, which aims to provide the best value based on the duration and complexity of the training required.
Location:
In-person, virtual, or hybrid.
Duration:
Two days (optional flexible duration – from a 60-minute session to a one-week workshop).
Type of Exercises:
Interactive workshops, discussions, and real-life scenario analysis.
The training was incredible, one of the best of many, many trainings that I've taken. It was well organized, and the facilitators were amazing teachers with great insight. I learned a lot.
Attorney, Government agency
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Customized Client Solutions
There’s no one way to run a healthy organization, so our pricing is as customized as our programs. Let’s talk about your needs.
