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Check out some recent success stories.
schedule 6 months
Voluntary, confidential interviews with team members to understand the core issues and culture.
Designed a custom plan to create psychological safety and engage everyone in finding a solution.
Workshops consisting of instruction, skill-building and discussion focused on the core issues as gleaned from the interviews. Team members practiced tools to navigate difficult conversations so a restorative process could begin. A rejuvenated staff engaged in problem-solving sessions that resulted in concrete steps to correct past problems and set a course for a brighter future.
Facilitated conversations to rebuild trust and repair relationships among colleagues and the constituencies they serve. Public commitment to the agreements reached during the prior step.
school Higher Education
schedule 8 months
Voluntary, confidential group meetings, one-on-one interviews with leadership and team representatives, and review of documents and emails uncovered core issues and revealed possible obstacles to progress.
Designed a custom plan to improve communications, including training needed, key participants in conversations and sequence of events.
In-person and virtual workshops laid the foundation for facilitated conversations by building the skills to have difficult conversations, navigate differences and move forward productively. Using those skills, facilitated conversations, acknowledged leadership mistakes and discussed how to move forward. By involving leadership and team members in a collaborative process, we created a safe environment to resolve current issues and prevent new ones.
Participants reflected on their JAMS Pathways journey and prepared for a new beginning. A final report included lessons learned, key takeaways and a roadmap for the future.
schedule Two days training plus advance conversations
Voluntary, confidential conversations with team leaders about specific situations, concerns and goals.
Designed a custom, interactive two-day workshop using real and hypothetical situations.
Through instruction and role-playing scenarios, employees learned skills to communicate and resolve conflicts with people with different communication styles and life experiences.
Debrief and discussion between JAMS and company representatives regarding how to make the changes more permanent.
schedule Two to three weeks of preparation followed by one day of training
Meetings with team leaders to discuss their needs plus a voluntary, anonymous and confidential survey to gain insight into participants’ current challenges.
Designed a one-day custom training session to fit the client’s needs.
On training day, a morning session introduced tools, tips and techniques for difficult conversations. The afternoon session put these into practice through roleplaying scenarios.
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