How JAMS Pathways Can Improve Organizational Health

Addressing Healthcare Industry Challenges with JAMS Pathways: Preventing Conflict and Promoting Change

KEY POINTS

Healthcare Workforce Challenges: Melody Emrich highlights that the healthcare industry is facing cultural clashes, mistrust between staff and management, claims of racial and gender inequities, and intergenerational tensions. Moreover, a significant portion of healthcare workers is experiencing burnout, with understaffing being a major contributor.

Consequences of Unaddressed Issues: Genesis Fisher emphasizes that unaddressed issues like mistrust and resentment between leadership and employees can have serious consequences. This includes putting lives in danger due to overworked staff making mistakes, decreased productivity, low morale, increased turnover, and costly litigation.

Proactive Conflict Resolution: Richard Birke explains how JAMS Pathways offers a proactive approach to conflict resolution. Instead of traditional mediation and arbitration, this service involves a deep dive into an organization's problems, identifying the root causes, and structuring events like facilitated conversations and workshops to address diverse stakeholders' needs.

Genesis Fisher Lead Facilitator and Trainer

Richard Birke Lead Facilitator and Trainer

Melody Emrich, Genesis Fisher and Richard Birke from the alternative dispute resolution (ADR) provider JAMS recently spoke about those challenges and how JAMS Pathways, a customizable service for addressing and preventing conflict, can help.

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