Our Framework for Resolving Conflict

We help leaders find and fix the causes of tension through a proven four-phase approach. We deliver this training through workshops designed to help you reach your full potential.

step 1
Preliminary Assesment

Identify Challenges and Needs

We take time to understand your workplace culture by talking with key team members and reviewing feedback. This helps us uncover goals, challenges, and common conflict situations that may be holding your team back. By bringing in neutral dispute resolution trainer and proven conflict management training, we rebuild trust, improve communication, and support a more positive and productive work environment.

step 2
Analysis & Early Intervention

Tailored Training Approach

Using what we’ve learned, we design a customized conflict resolution training program that fits your unique needs. We identify the right skills, team members, and support required for open, productive conversations. Special attention is given to creating a safe, confidential space that encourages trust and honest communication.

step 3
Targeted Topics, Workshops & Conversations

Conflict Management in Action

Excitement builds as your team members take part in workshops, one-on-one sessions, and facilitated dialogues to explore real conflict situations and develop options that fit your needs. These activities build common ground and offer a clear structure for challenging conversations. With a focus on strong communication skills and problem solving, your team creates practical solutions—by the team, for the team.

step 4
Highlighting Progress & Mapping Next Steps

Sustaining Progress

We reflect on how your team members have grown through conflict resolution training and identify ways to maintain progress. By reviewing lessons learned and assessing conflict situations you've successfully navigated, we create a clear, practical plan to support ongoing development. This training program step ensures that improved communication skills, stronger workplace culture, and increased productivity continue long after our work is done.

Moving Your Team Past Workplace Conflict

Problem
Outcomes
Problem
Outcomes
Trained staff use better communication to solve issues.
Employee tension ruins team performance.
United teams work together to reach shared goals.
Leader conflict stops departments from working well.
Inclusive culture welcomes everyone and values differences.
Workplace discrimination makes people feel isolated.
Positive culture  makes people feel safe and heard.
Toxic environments make employees feel unsafe.
Strong engagement leads to a happy and productive team.
High turnover comes from burnout and low morale.
Problem
Problem
Trained staff use better communication to solve issues.
Outcomes
Outcomes
Employee tension ruins team performance.
Problem
Problem
United teams work together to reach shared goals.
Outcomes
Outcomes
Leader conflict stops departments from working well.
Problem
Problem
Inclusive culture welcomes everyone and values differences.
Outcomes
Outcomes
Workplace discrimination makes people feel isolated.
Problem
Problem
Positive culture  makes people feel safe and heard.
Outcomes
Outcomes
Toxic environments make employees feel unsafe.
Problem
Problem
Strong engagement leads to a happy and productive team.
Outcomes
Outcomes
High turnover comes from burnout and low morale.

Why Leaders Choose Us

We are part of JAMS, the premier provider of alternative dispute resolution services.
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Neutral, trusted
facilitators
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Tailored approach, not one-size-fits-all
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Confidential and culturally sensitive
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Flexible pricing to meet your need

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Customized programs

We're Here to Help

Contact Us Today

Real Teams and Real Results 

We have helped many teams turn distrust into unity. We can provide the same workplace conflict resolution for your organization. 

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WORKPLACE CONFLICT RESOLUTION TRAINING
Higher Education
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PROBLEM

Conflict and lack of trust between leaders and team members.

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SOLUTION

Multi-phased facilitation program to design and implement a process to restore and rebuild trust and collegiality among and between faculty and administrators of a community college/higher education institute.

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WORKPLACE CONFLICT RESOLUTION TRAINING
Healthcare
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PROBLEM

Optimize employee complaint process with a reporting system, and build trust in HR. 

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SOLUTION

Designed a multi-phased facilitation program to make reporting easy, anonymous, and fast. Build trust with clear communication, fairness, and accountability in HR.

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WORKPLACE TRAINING
Government
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PROBLEM

The team struggled to fully support and integrate neurodiverse employees, leading to miscommunication, overlooked talents, and inefficiencies. 

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WORKPLACE TRAINING
Medical Non Profit
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PROBLEM

The team struggles with communication, conflict resolution, and team dynamics. Unresolved issues disrupt collaboration, management faces challenges with employee relations, and workplace culture suffers.

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SOLUTION

Three key initiatives to enhance workplace communication and workplace conflict resolution: Facilitation, Training, Ombuds Program

Frequently Asked Questions

What is JAMS Pathways?

JAMS Pathways offers proactive conflict resolution and facilitation services, focusing on early intervention, dialogue, and leadership training to prevent disputes and promote a positive workplace culture.

How does JAMS Pathways differ from traditional dispute resolution services?

Unlike traditional alternative dispute resolution (ADR) services that address conflicts after they arise, JAMS Pathways emphasizes early intervention, aiming to prevent disputes and foster a collaborative work environment.

What types of organizations can benefit from JAMS Pathways services?

JAMS Pathways provides customized workplace conflict resolution, training, and facilitation services suitable for corporations, nonprofits, government agencies, and educational institutions facing workplace conflicts or leadership challenges.

What is the PATH program?

The PATH program is a structured, four-phase approach to conflict resolution:
1. Preliminary Assessment – Identifying challenges and needs through stakeholder interviews and surveys.
2. Analysis & Early Intervention – Designing tailored interventions based on gathered insights.
3. Targeted Workshops & Conversations – Facilitating workshops and dialogues to uncover issues and develop solutions.
4. Highlighting Progress & Mapping Next Steps – Reflecting on accomplishments and planning for sustained success.

What training programs are offered?

JAMS Pathways offers various training programs, including: 
- Conflict Resolution 101 
- Navigating Workplace Tension 
- Negotiation Skills 101 
These programs are designed to equip teams with essential skills to manage and resolve conflicts effectively.

How are the programs delivered?

Programs can be delivered in-person, virtually, or in a hybrid format, depending on the organization's needs and preferences.

What is the duration of the training programs?

Training durations are flexible, ranging from 60-minute sessions to one-week workshops, tailored to meet the specific needs of the organization.

How is pricing determined?

Pricing is customized based on the specific needs and scope of each training, aiming to provide the best value considering the duration and complexity required.

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Start Your Journey Now

Restore workplace unity and maximize employee performance.
Book a discovery call today.

Customized Client Solutions

Customized Client Solutions

There’s no one way to run a healthy organization, so our pricing is as customized as our programs. Let’s talk about your needs.

Download our streamlined guide

The Leader's Blueprint to Managing Conflict

In this practical step-by-step playbook, our experienced facilitators give you the tools and tips to create a happier more engaged workforce, and boost productivity by creating psychological safety at work.
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Let's Start With a Free Discovery Call

Choose a time that works for you. A JAMS Pathways facilitator will discuss your needs and walk you through the PATH Program.

 
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Schedule free a call

 

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