Equipping Unions to Resolve Disputes and Strengthen Solidarity
Our conflict resolution and training services are tailored to union dynamics. We help you protect your members, preserve solidarity, and navigate challenges with clarity and confidence.

Addressing What Undermines Your Union Strength
Unions often face internal disagreements, strained labor-management relationships, and pressure to maintain member trust. These challenges can create friction, weaken solidarity, and stall progress at the bargaining table.
JAMS Pathways helps unions address the root causes of conflict and communication breakdowns.
Through tailored training and facilitation, we help union leaders strengthen their teams, resolve disputes early, and build the trust needed to advocate effectively for their members.

Resolve Disputes. Rebuild Trust. Protect Unity.
Internal conflict and unresolved tension can divide members and weaken a union’s collective voice.
JAMS Pathways provides conflict resolution services that help union leaders and teams work through challenges before they escalate.
From interpersonal disputes to leadership misalignment, we facilitate honest dialogue and collaborative problem-solving that preserves unity and advances shared goals.

Strengthen Skills. Empower Union Leadership.
Strong unions are built on capable leaders, engaged members, and clear communication.
JAMS Pathways delivers training and keynotes designed to help union leaders and teams navigate difficult conversations and build more effective member relationships.
Our programs are practical, interactive, and rooted in the realities of union leadership and advocacy.

Impact of Investing in Union Strength
Up to 75% improvements in productivity, 30% lower turnover
About 95% of employees who receive conflict resolution training find it helps them handle workplace conflict positively
Mediation and facilitated negotiation in union‑management contexts resolve issues more efficiently

Why JAMS Pathways?
We are part of JAMS, the world’s leading private provider of alternative dispute resolution services. We bring decades of experience and success in dispute resolution and conflict prevention.
29 Global Locations
World’s largest private ADR provider
21,000 cases
45 years resolving conflict
We're Here to Help
Frequently Asked Questions
How can JAMS Pathways conflict resolution services benefit unions and their members?
Our conflict resolution services and training will help your union make lasting improvements in communication, leadership, goal setting, conflict resolution, engagement, education and community-building. This will help your union build more solidarity, increase member satisfaction and improve your advocacy for workers’ rights and interests. With our services for labor dispute resolution and arbitration for unions, your union and its members will have a much stronger
What types of union disputes can conflict resolution services help to resolve?
Any type of union dispute or conflict can be transformed by effective conflict resolution techniques — between management and union or between union members. Our conflict resolution services for union disputes can help you resolve various conflicts with management, such disagreements over wage increases and disputes over working conditions. And, since internal conflicts can threaten your union’s solidarity and strength, we can help with conflicts between members, which can arise from issues such as personality clashes, competition for leadership positions or disagreement over union strategies.
Why are conflict resolution services important for unions?
Effective conflict resolution is so important for unions because it helps them build stronger unity — the source of a union’s power, and the key to getting better outcomes. Conflict resolution services and training in conflict resolution techniques can help your members overcome internal clashes that could threaten your union’s strength and solidarity, and this could be the key to amplifying your collective voice and doing more to secure a better future for all workers.
Can the conflict resolution services be tailored for different types of union members?
Yes. We understand that every group has unique needs related to conflict resolution. That’s why JAMS Pathways provides professional dispute resolution services that are tailored to your union’s specific needs. Our services are based on a structured approach, but every component can be customized.
What are the steps involved in the JAMS Pathways conflict resolution process?
We use a four-step process for conflict resolution in a union environment, led by a union conflict resolution professional who will help your organization benefit from proven conflict resolution strategies for unions. Our PATH process includes preliminary assessment (P), analysis and design (A), targeted facilitation (T), and highlighting progress and next steps (H).
What is the typical duration of the conflict resolution services for unions?
The conflict resolution process for unions varies from case to case, and the duration of your program can be customized based on your needs. Our approach can take anywhere from a few focused hours to months of comprehensive engagement. Our services are designed to help your union make lasting improvements within the time span that works best for you.