Communication and Conflict: Navigating Challenges with Care

 Conflict is a natural part of human interaction—but how we respond to it can either build stronger relationships or create lasting divides. Episode 165 of Conflict Managed explores the role of text and subtext in conflict, showing that what we say—and how we say it—matters.

Watch on YouTube: Ep 165, Text and Subtext in Conflict - Ep 165, Text and Subtext in Conflict 

Why Communication and Conflict Go Hand in Hand

When conflict arises, communication and conflict resolution skills are critical. Miscommunication often fuels disputes, while clear and mindful dialogue helps defuse tension.

Why communication in conflict resolution is important:

• Prevents escalation through clarity.
• Builds trust by showing respect.
• Encourages collaboration instead of division.

Communication Skills to Resolve Conflict

Using the right communication techniques in conflict resolution can shift a tense situation toward cooperation. Some key skills include:

• Active Listening: Hear what is said, and what is unsaid.
• Clear Messaging: Avoid ambiguous or loaded language.
• Nonverbal Awareness: Tone, posture, and facial expressions carry weight.
• Empathy: Understand emotions beneath the surface. 

Explore JAMS Pathways’ insights on Creating Harmony at Work: Inclusive Dialogue

Conflict Communication Styles

Every workplace faces different conflict communication styles—avoidance, competition, compromise, collaboration, or accommodation. Recognizing these patterns helps leaders and employees choose the best approach.

Learn more in JAMS Pathways’ Workplace Conflict Resolution Discussions

Interpersonal and Intercultural Conflict

Interpersonal communication strategies for conflict resolution are especially important in diverse workplaces. Intercultural communication conflicts can arise when norms or expectations differ, making empathy and curiosity essential.

See JAMS Pathways’ Navigating Political Tensions in the Workplace

Active Listening in Conflict Resolution

One of the most powerful tools is active listening in conflict resolution. By focusing fully on the speaker and reflecting back understanding, we reduce defensiveness and encourage problem-solving.

What role does active listening play in resolving conflicts?

• Shows respect for the other person’s perspective.
• Identifies underlying concerns beyond surface issues.
• Creates space for collaborative solutions.

For practical steps, read JAMS Pathways’ 8 Smart Tips to Prevent Conflict in Your Emails

Final Thoughts

Disclaimer:
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