Seven dispute resolution tips for physicians leading care teams


Physicians and medical staff should undergo training in conflict resolution, as it involves more than common sense. Developing negotiation skills, understanding different perspectives, and learning to have difficult conversations are essential.
Creating an environment where team members feel safe to voice ideas and concerns without fear of retribution leads to higher engagement and productivity. Leaders should model constructive feedback and enforce interpersonal interaction rules evenly.
Recognizing and understanding the three main conflict styles—controlling, accommodating, and avoiding—helps in intervening and resolving conflicts more effectively. Appreciating diversity in conflict resolution approaches leads to better outcomes.
Richard Birke Lead Facilitator and Trainer

In healthcare, leading a team requires far more than clinical skills. Richard Birke’s insights in Medical Economics emphasize the importance of mastering conflict resolution and fostering open communication for physicians leading care teams. Highlighting the significance of dialogue, Birke notes,

"An open-ended invitation to expand is more helpful than making a statement."

This approach encourages team members to contribute their viewpoints without fear of judgment.

Birke provides additional tips for navigating team disagreements, including using conflict to be productive, understanding each team member's conflict style and encouraging mediation training as just some of the strategies proposed to preempt disputes and foster a cohesive team environment.

By integrating these principles, physicians can lead their teams more effectively, transforming challenges into opportunities for growth and patient care improvement. Birke’s advice offers a roadmap for creating a collaborative, supportive, and productive healthcare team atmosphere, ultimately helping to benefit patient outcomes and team well-being.

To get the full list of dispute resolution tips, read the full article here.

This page is for general information purposes. JAMS makes no representations or warranties regarding its accuracy or completeness. Interested persons should conduct their own research regarding information on this website before deciding to use JAMS, including investigation and research of JAMS neutrals.
Book Free Call Image

Start Your Journey Now

Book a Free Discovery Call

Restore workplace unity and maximize employee performance.
Book a discovery call today.
book free call bullet icon

Customized Client Solutions

There’s no one way to run a healthy organization, and our pricing is as customized as our approach. Let’s talk about your needs.

Download our streamlined guide

The Leader's Blueprint to Managing Conflict

In this practical, step-by-step playbook, our experienced facilitators explain how to efficiently resolve workplace conflict to create unity and drive mission-focused success.

Fab question icon