Do you prefer to send us a message?

Complete the contact form below, and we’ll get back to you within one business day.

You can also contact us at info@jamspathways.com

 

You can also contact us at info@jamspathways.com.

Services

Our Services

Conflict Resolution Trainings

Workplace Conflict Training Service

Facilitations Services

Facilitation Service
How can we support you?

Schedule a complimentary appointment to asses your needs.

Schedule a Free Consultation

Our Proven Framework for Organizational Harmony

The PATH program helps leaders identify and address sources of conflict within their organizations through a proven, four-phase approach.

step 1
Preliminary Assesment

Identify challenges and needs

We dive deep into your culture, interviewing or surveying key stakeholders to uncover your goals and the obstacles that may be impeding team success. Bringing in impartial dispute resolvers restores trust and signals your commitment to positive change.

step 2
Analysis & Early Intervention

Mapping the path forward

Using what we’ve learned, we design an intervention that fits your unique situation, identifying the skills, participants and support needed for productive, candid conversations. Special attention is given to creating a safe, confidential space for all team members.

step 3
Targeted Topics, Workshops & Conversations

Finding solutions together

Excitement builds as your team participates in workshops, one-on-one meetings and facilitated dialogues to uncover issues and craft and critique options tailored to your needs. These activities create common ground and a framework for challenging conversations. A guided process for communication and brainstorming leads to creative solutions from your team, for your team.

step 4
Highlighting Progress & Mapping Next Steps

Reflection and planning ahead

We look back at what you’ve accomplished and forward to see how you can keep the momentum going. During this step, we reflect on lessons learned and create a concrete roadmap to help improvements continue after we leave.

From Conflict to Clarity: See What’s Possible

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Problem
Outcomes
Problem
Outcomes
Tension between employees which disrupts team performance
Efficient communication from trained employees who know how to have difficult conversations
Conflict between team leaders which prevents departments from operating as they should
United team towards common goals with Efficient Collaboration
Discrimination in the workplace which isolates individuals or a group of individuals
Inclusive workplace environment which embraces diversity and individuality
Toxic workplace environment which leads to people feeling psychologically unsafe in the workplace
Positive working culture where employees feel safe & recognized
Burn-out, absenteeism, low morale leading to team attrition and high employee turn-over
High employee satisfaction & engagement leading to a high performing team & productivity
Problem
Problem
Tension between employees which disrupts team performance
Outcomes
Outcomes
Efficient communication from trained employees who know how to have difficult conversations
Problem
Problem
Conflict between team leaders which prevents departments from operating as they should
Outcomes
Outcomes
United team towards common goals with Efficient Collaboration
Problem
Problem
Discrimination in the workplace which isolates individuals or a group of individuals
Outcomes
Outcomes
Inclusive workplace environment which embraces diversity and individuality
Problem
Problem
Toxic workplace environment which leads to people feeling psychologically unsafe in the workplace
Outcomes
Outcomes
Positive working culture where employees feel safe & recognized
Problem
Problem
Burn-out, absenteeism, low morale leading to team attrition and high employee turn-over
Outcomes
Outcomes
High employee satisfaction & engagement leading to a high performing team & productivity

Why Organizations Trust Us

We are part of JAMS, the world’s largest private provider of dispute resolution. With decades of experience, our facilitators help organizations move forward—constructively and confidentially.
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Natural, trusted
facilitators
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Tailored approach, not one-size-fits-all
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Confidential and culturally sensitive
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Flexible pricing to meet you need

Why Choose Us?

  • Neutrality is at the core of our approach. We push no agenda, and we take no sides. This gives us credibility and builds a safe environment where each party feels heard and treated equally.
  • We involve each stakeholder and bring them along on the journey, building a strong base for the future. By focusing on inclusivity, we restore broken communication and create lasting change.
  • As part of JAMS, the world’s largest alternative dispute resolution provider, we see—and resolve—over 23,000 disputes of all kinds each year. Our work gives us a unique perspective on the value of effective early intervention.
  • Neutrality is at the core of our approach. We push no agenda, and we take no sides. This gives us credibility and builds a safe environment where each party feels heard and treated equally.
Customized programs shield-check-solid

Customized programs

Proven success

Proven success

  • Our lead facilitators, Richard Birke, Genesis Fisher and Deirdre McCarthy Gallagher, are thought leaders in conflict resolution. They set the highest standards in the industry and train all our team members.
  • Our services are tailored to your company, your industry and your team’s specific needs. We’ll work together to develop a plan and a budget that work for you.
Rooted in neutrality

Rooted in neutrality

Thought leaders conflict resolution

Thought leaders in conflict resolution

We're Here to Help

Contact Us Today

Transforming Workplaces, One Resolution at a Time

Unlock the power of tailored workplace conflict resolution and workplace training program designed to find common ground, foster collaboration, and restore relationships between leaders and teams. Our proven, conflict resolution training and workplace training program helped these teams transform distrust into unity—let us do the same for your workplace conflict.

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WORKPLACE CONFLICT RESOLUTION TRAINING
Higher Education
The Problem
PROBLEM

Conflict and lack of trust between leaders and team members.

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SOLUTION

Multi-phased facilitation program to design and implement a process to restore and rebuild trust and collegiality among and between faculty and administrators of a community college/higher education institute.

Industry
WORKPLACE CONFLICT RESOLUTION TRAINING
Healthcare
The Problem
PROBLEM

Optimize employee complaint process with a reporting system, and build trust in HR. 

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SOLUTION

Designed a multi-phased facilitation program to make reporting easy, anonymous, and fast. Build trust with clear communication, fairness, and accountability in HR.

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WORKPLACE TRAINING
Government
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PROBLEM

The team struggled to fully support and integrate neurodiverse employees, leading to miscommunication, overlooked talents, and inefficiencies. 

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WORKPLACE TRAINING
Medical Non Profit
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PROBLEM

The team struggles with communication, conflict resolution, and team dynamics. Unresolved issues disrupt collaboration, management faces challenges with employee relations, and workplace culture suffers.

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SOLUTION

Three key initiatives to enhance workplace communication and workplace conflict resolution: Facilitation, Training, Ombuds Program

The ROI of a Positive Work Culture

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Positive company culture can increase revenue by 4x.
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Workplace satisfaction can boost productivity by 31%.
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A 10% increase in employee engagement can boost profits by $2,400 per employee per year.

Frequently Asked Questions

What is JAMS Pathways?

JAMS Pathways offers proactive conflict resolution and facilitation services, focusing on early intervention, dialogue, and leadership training to prevent disputes and promote a positive workplace culture.

How does JAMS Pathways differ from traditional dispute resolution services?

Unlike traditional alternative dispute resolution (ADR) services that address conflicts after they arise, JAMS Pathways emphasizes early intervention, aiming to prevent disputes and foster a collaborative work environment.

What types of organizations can benefit from JAMS Pathways services?

JAMS Pathways provides customized workplace conflict resolution, training, and facilitation services suitable for corporations, nonprofits, government agencies, and educational institutions facing workplace conflicts or leadership challenges.

What is the PATH program?

The PATH program is a structured, four-phase approach to conflict resolution:
1. Preliminary Assessment – Identifying challenges and needs through stakeholder interviews and surveys.
2. Analysis & Early Intervention – Designing tailored interventions based on gathered insights.
3. Targeted Workshops & Conversations – Facilitating workshops and dialogues to uncover issues and develop solutions.
4. Highlighting Progress & Mapping Next Steps – Reflecting on accomplishments and planning for sustained success.

How are the programs delivered?

Programs can be delivered in-person, virtually, or in a hybrid format, depending on the organization's needs and preferences.

What is the duration of the training programs?

Training durations are flexible, ranging from 60-minute sessions to one-week workshops, tailored to meet the specific needs of the organization.

How is pricing determined?

Pricing is customized based on the specific needs and scope of each training, aiming to provide the best value considering the duration and complexity required.

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Start Your Journey Now

Restore workplace unity and maximize employee performance.
Book a discovery call today.

Customized Client Solutions

Customized Client Solutions

There’s no one way to run a healthy organization, so our pricing is as customized as our programs. Let’s talk about your needs.

Download our streamlined guide

The Leader's Blueprint to Managing Conflict

In this practical step-by-step playbook, our experienced facilitators give you the tools and tips to create a happier more engaged workforce, and boost productivity by creating psychological safety at work.
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Let's Start With a Free Discovery Call

Choose a time that works for you. A JAMS Pathways facilitator will discuss your needs and walk you through the PATH Program.

 
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Schedule free a call

 

Contact form

Do you prefer to send us a message?

Complete the contact form below, and we’ll get back to you within one business day.