Why book this training?
After this training, participants will have the tools to better:
- Understand causes of tension in the workplace and redefine conflict as an opportunity for growth and problem-solving.
- Develop skills to handle difficult conversations and prevent escalation by learning how to deal with tension in the workplace.
- Utilize advanced mediation tools to de-escalate conflicts and maintain project focus.
- Communicate effectively across cultural and personal differences to foster a collaborative environment.
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TRAINING BENEFIT 1
Transform conflicts into opportunities for organizational growth and innovation.
TRAINING BENEFIT 2
Enhance mediation skills to resolve disputes swiftly and effectively.
TRAINING BENEFIT 3
Build confidence in managing conflicts and improving team dynamics.
TRAINING BENEFIT 4
Foster a culture of collaboration and mutual respect within the workplace.
Training Overview
Unresolved conflict can drain time and resources and negatively impact staff morale and workplace culture. In the "Navigating Tension in the Workplace" training, participants will learn essential resolution tools to manage and defuse conflict effectively. This program aims to help professionals deal with tension in the workplace and remain focused on their organizational mission.
By borrowing the skills of a mediator, attendees will gain valuable insights into conflict assessment and resolution, enhancing their ability to navigate workplace tension and improve team dynamics. Research by the Society for Human Resource Management (SHRM) shows that effective conflict resolution can lead to a 50% reduction in workplace tension and a significant improvement in team productivity (SHRM- New Window, 2002).
Training Content
Day 1: Borrowing the Skills of a Mediator
(Re) Defining Conflict
- Explore how mediators view conflict as puzzles and opportunities.
- Learn to assess conflict to better understand the root of the tension.
Difficult Conversations
- Identify the main obstacles that make conversations tough and understand why they escalate.
- Develop effective approaches to navigate and resolve these challenging discussions.
Day 2: Engaging in Critical Dialogues
Conflict De-Escalation
- Explore options for when tempers rise and conflicts escalate.
- Learn foundational and advanced mediator tools to de-escalate conflicts and get projects back on track.
Communicating Across Differences
- Understand how cultural differences inform communication expectations.
- Learn strategies to stay open, learn from others, and meet in the middle to enhance team collaboration.
Who is this training for?
This training is ideal for:
- Managers and Team Leaders
- HR Professionals
- Teams working in high-stress environments
- Anyone involved in conflict resolution and mediation within their organization.
- Participants will gain valuable insights and practical techniques that can be applied immediately to resolve workplace tension efficiently and effectively.
Training Details
Price:
JAMS Pathways offers a flexible pricing model tailored to the specific needs and scope of each training, which aims to provide the best value based on the duration and complexity of the training required.
Location:
In-person, virtual, or hybrid.
Duration:
Two days (optional flexible duration – from a 60-minute session to a one-week workshop).
Type of Exercises:
Interactive workshops, discussions, and real-life scenario analysis.
JAMS worked tirelessly with our organization to create a tailored training program that our employee relations team could utilize immediately. The sessions were engaging and fun ensuring participant retention of key concepts.
Employee Relations Partner, Biopharmaceutical Company
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There’s no one way to run a healthy organization, so our pricing is as customized as our programs. Let’s talk about your needs.
