Workplace Conflict Resolution: Richard Birke of JAMS Pathways On How Team Leaders Can Create The Right Environment To Resolve Conflicts

An Interview With Eric Pines


Effective conflict resolution prevents small issues from impeding the organization's main mission, keeping the collective focus on goals.
Lack of effective conflict resolution can lead to "quiet quitting," loud quitting, inefficiency due to poor communication, and a demoralizing and unsafe work environment.
Richard Birke Lead Facilitator and Trainer

An important component of leadership is conflict resolution. Why is conflict resolution so important? How can leaders effectively incorporate conflict resolution into their work culture? In this interview series called “Workplace Conflict Resolution: How Team Leaders Can Create The Right Environment To Resolve Conflicts,” we are talking to business leaders who can share insights and anecdotes from their experience about how to implement Conflict Resolution at work. As part of this series, we had the pleasure of interviewing Richard Birke.

"Set a good example. If you are easy to approach, if you run a good meeting, if you treat people with respect, if you handle hard conflicts and big decisions through collaboration and communication, your team will notice and follow your lead."

Richard Birke is the chief architect of JAMS Pathways and is experienced at resolving complex, multiparty disputes. He draws on experience in a wide range of disciplines, including mediation, psychology, economics, law, communications, negotiation theory, strategic behavior, and diversity, equity and inclusion, to apply the right tools to every client situation.

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This page is for general information purposes. JAMS makes no representations or warranties regarding its accuracy or completeness. Interested persons should conduct their own research regarding information on this website before deciding to use JAMS, including investigation and research of JAMS neutrals.
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