How to Handle Difficult People at Work

Handling difficult people in the workplace is something every employee and leader will face. Whether it’s a coworker who resists collaboration, a manager with poor communication habits, or constant misunderstandings, the way we respond makes all the difference. The good news is that effective workplace communication can turn challenges into opportunities for growth. 

For insights, see “Expert’s advice on handling difficult people” from WCNC Charlotte.

Why Communication is Important in the Workplace

When it comes to how to handle difficult people at work, the foundation is clear: communication. Without it, misunderstandings grow, tensions rise, and poor communication in the workplace can cause disengagement and conflict. 

Why Communication in the Workplace Matters:

• It helps minimize misunderstandings.
• It strengthens teamwork and builds trust.
• It supports addressing challenges early, before they grow.

 JAMS Pathways also shares strategies in Workplace Conflict Resolution Made Simple

How to Improve Communication Skills in the Workplace

Improving workplace communication skills is one of the best ways to address conflict with difficult people:

• Active Listening: Pay attention, don’t interrupt, and confirm understanding.
• Clear Messaging: Avoid vague language; be specific and concise.
• Nonverbal Awareness: Tone and body language often say more than words.
• Constructive Feedback: Focus on behavior, not personalities.

See how JAMS Pathways  uses its P.A.T.H. model to strengthen communication and reduce conflict: How Pathways helps your organization handle conflict

Effective Communication in the Workplace: Benefits

Strong communication can lead to:

• Better Collaboration: Teams perform better with clarity.
• Fewer Conflicts: Misunderstandings decrease.
• Higher Productivity: Less time wasted on miscommunication.
• Improve Moral: Employees feel valued and respected

Learn more in JAMS Pathways’ Creating Harmony at Work: The Power of Inclusive Dialogue:

Common Communication Problems in the Workplace

Even with the best efforts, communication problems in the workplace can happen:

• Lack of communication: People feel left out of decisions.
• Bad communication in the workplace: Mixed messages or unclear goals.
• Ignoring styles: Not everyone processes info the same way.
• Nonverbal missteps: Tone and body language misunderstood 

 For specific strategies, JAMS Pathways shares 8 Smart Tips to Prevent Conflict in Your Emails

Ways to Communicate in the Workplace

Here are practical communication strategies in the workplace:

1. Stay Calm: Keep emotions in check.
2. Show Respect: Even when disagreeing.
3. Use Empathy: Understand the other’s perspective.
4. Clarify: Don’t assume, ask questions.
5. Seek Mediation: Use a neutral third party when needed. 

Final Thoughts

Disclaimer:
This page is for general information purposes. JAMS makes no representations or warranties regarding its accuracy or completeness. Interested persons should conduct their own research regarding information on this website before deciding to use JAMS, including investigation and research of JAMS neutrals.