Cassandra S. Franklin

"Hiro Aragaki has handled hundreds of conflicts and is known for his sharp analytical skills and deep understanding of how cross-cultural differences affect dispute resolution."

“The resolution of a long-standing dispute involving multiple stakeholders is exhilarating. It feels great to help people.”

“People need to feel heard and understood before we can delve into strengths, weaknesses, and possible solutions. Where [I] excel is in the ability to hold opposing stories as true and explain points in ways that meet the parties where they are.”

"After decades of university teaching and as a dean, I saw the time, energy and resources zapped by internal conflicts. As a mediator and facilitator, I am dedicated to helping resolve organizational conflict"

“Embrace the power of silence. People need space and quiet to listen, process and understand.”

“The best piece of advice I ever received was ‘Strive to replace judgment with curiosity.”

“Since leaving litigation, I have never looked back and have devoted my energy to helping people overcome conflict. Building trust among stakeholders is crucial to achieving that goal.”

“Coming to America as an immigrant has given me an outsider's perspective on issues. I have found this to be a useful experience that I tap into often as I come up with creative solutions to problems.”

“Talking honestly and openly about the emotional as well as the legal aspects of a dispute tends to lead not only to resolution, but also more robust, enduring and satisfying agreements.”

"Growing up in the turbulent ’60s, I saw people working together to resolve social issues. While they did not always reach those goals, I was intrigued by the concept of peaceful coexistence.”

“Conflict should be addressed and managed in the workplace using fair and streamlined processes that are clearly communicated to those affected and that earn their trust.”

“I meet people and organizations where they are—not where they should be—and help them get where they need to go.”